Last updated: September 2, 2026
Parent Research Center sells downloadable digital research guides. Because these products are delivered electronically and cannot be physically returned, this policy explains how refund requests are handled.
Seven-day refund window
You may request a refund within seven calendar days of the original purchase date. This seven-day window applies even if you simply change your mind.
To request a refund, reply to your order-confirmation email or use the customer-support contact information included in that email. Please provide your order number and the email address used for the purchase so that we can locate the transaction.
Requests received more than seven calendar days after purchase are not eligible for a change-of-mind refund. This does not limit any rights or remedies that cannot legally be excluded.
Duplicate charges and technical problems
If you believe you were charged more than once for the same order, contact us promptly. Verified duplicate charges will be corrected.
If your download link does not work, the file is corrupted, or you received the wrong file, please contact us through your order email. We will first attempt to restore access or provide the correct replacement file. If we cannot resolve the problem, we will provide an appropriate refund.
How approved refunds are processed
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears. Processing times are controlled by the payment provider and are not guaranteed by Parent Research Center.
When a digital purchase is refunded, the customer’s license and authorization to download, retain, reproduce, or use the refunded resource end. Any saved or printed copies should be deleted or destroyed.
No physical returns or exchanges
Our current products are digital downloads. Nothing needs to be mailed back, and physical-product return or shipping rules do not apply. We do not exchange one digital title for another; however, an eligible purchase may be refunded under the seven-day policy and a different title purchased separately.
Questions
For refund or download questions, reply directly to your order-confirmation email or use the customer-support contact information provided in that message. Please do not send payment-card or banking information by email.
This policy should be read together with our Terms and Conditions.